Frequently Asked Questions

Q. What if the electrical product that I purchase doesn’t have an approved marking on it (i.e. CSA, UL, ULC)? Is the product unsafe?

A. The absence of a mark would suggest that the product is not safe for use and should in no way be employed. Contact the local safety authority in your area to report the product (see listing of authorities in listing of Support Organizations).  

Q. What if I suspect a product that appears to be approved to be counterfeit or unsafe? How do I verify the product’s authenticity?  

A. With few exceptions, the product will have a listing number in the general area of the certification logo. This listing can usually be verified on the certification agency’s Website (see list of Support Organizations). You can also contact the appropriate certification agency.  

Q. What if I find a discrepancy in the product listing number when I look it up on the certification agency’s Website?  

A. You should notify the certification agency and the regulatory authority in your province and territory with all relevant product information. These organizations will investigate the validity of the product listing number.   

Q. Are low-cost electrical products that appear to be certified unsafe or counterfeit?  

A. This should be a "buyer beware" warning. Typically, counterfeit and unsafe products are sold through low-cost distribution and retail outlets. Generally, large reputable distribution and retail outlets are reliable sources of safe electrical products.   

Q. What if I suspect an unsafe or counterfeit product that is located at a distributor’s site?  

A. Report your concern to the local safety authority that has jurisdiction in the distributor’s area (see listing of authorities in listing of Support Organizations) and to the appropriate certification agency, if indicated on the alleged unsafe or counterfeit product.