Who to Contact for Action

Canadian Standards Association (CSA)

To report an incident involving the CSA mark, call CSA’s Corporate Audits & Investigations group at 416-747-4278 or complete CSA’s online form. To search product recalls, click here.

• Visit their website now.

Underwriters’ Laboratories of Canada (ULC)

• To report a safety-related issue concerning a ULC-listed product, click here. Learn about recent safety alerts.

• Visit their website now.

Canada Border Services Agency (CBSA)

CBSA processes all commercial shipments that cross Canadian ports of entry to ensure Canada's border laws and regulations are followed and that no illegal goods enter or leave the country.

To report a suspected customs law violation, contact the CBSAcustoms investigations unit nearest you.

• Visit their website now.

Other Certification Agencies

• Entela
• Intertek Testing Services
• Met Laboratories Inc. (MET)
• Quality Auditing Institute
• QPS
• TUV America
• TUV Rheinland

 

Who to Contact for Information

Canadian Advisory Council on Electrical Safety (CACES)

Representing electrical authorities throughout Canada, CACES ensures the safe installation of electrical products. Contact the electrical authority in your city, province, or territory for support or information:

Provincial & Territorial Authorities

• Alberta 
• British Columbia 
• Manitoba 
• New Brunswick
• Newfoundland and Labrador
• Northwest Territories
• Nova Scotia
• Nunavut
• Ontario [Electrical Safety Authority (ESA)]
• View the latest product recalls from ESA
• Prince Edward Island
• Quebec
• Saskatchewan
• Yukon

City Authorities

• Calgary
• Edmonton
• Halifax
• Vancouver
• Westminster
• Winnipeg

Canadian Anti-Counterfeiting Network (CACN)

CACN is a coalition of individuals, companies, firms, and associations that have joined together in the fight against product counterfeiting and copyright piracy in Canada and internationally. EFC is a member of this coalition.

• Visit their website now.

Royal Canadian Mounted Police (RCMP)

The RCMP provides total federal policing service to Canadians and policing agencies. For information on how the RCMP assists with counterfeit and unsafe product cases, click here.

• Visit their website now.

National Electrical Manufacturers Association (NEMA)

NEMA is a trade association in the United States, representing the interests of electro-industry manufacturers. Sign up to receive email alerts on important electric code changes.

• Visit their website now.